Privacy Policy

1. Introduction

Lumen Global Sourcing ("Company," "we," "us," or "our"), located at 1614 Laurel Lane, Argyle, Texas, USA, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Supply Chain Operating System platform ("Service").

This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the Texas Business and Commerce Code, and other applicable regulations.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, job title, and mailing address when you create an account.
• Payment Information: Credit card details, billing address, and payment history. Payment information is processed and stored by our third-party payment processor (Stripe) and is not stored directly on our servers.
• Business Data: Shipment details, purchase orders, inventory data, fulfillment records, invoices, and other supply chain data you upload or create within the Service.
• Communications: Messages, support requests, and feedback you send to us.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, clicks, and interactions.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Cookies & Similar Technologies: We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To process your subscription and payment transactions
• To send transactional communications (account confirmations, invoices, shipment updates, password resets)
• To send service-related notifications via email and WhatsApp (with your consent)
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns to improve user experience
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating the Service (e.g., Stripe for payments, AWS for hosting, Twilio for communications). These providers are contractually obligated to protect your information.
• Legal Compliance: When required by law, subpoena, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with hashed passwords
• Role-based access controls
• Regular security monitoring and vulnerability assessments
• Secure hosting on cloud infrastructure with SOC 2 compliance

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you cancel your subscription, we will retain your data for up to ninety (90) days to allow for account recovery. After this period, your data will be permanently deleted unless retention is required by law. You may request earlier deletion by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal obligations.
• Right to Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Opt-Out: Opt out of non-essential communications at any time.

To exercise any of these rights, please contact us at info@lumenglobalsourcing.com. We will respond to your request within thirty (30) days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is being collected about you
• The right to know whether your personal information is sold or disclosed and to whom
• The right to say no to the sale of personal information (we do not sell personal information)
• The right to access your personal information
• The right to equal service and price, even if you exercise your privacy rights

9. Texas Privacy Rights

Under the Texas Business and Commerce Code and the Texas Data Privacy and Security Act (effective July 1, 2024), Texas residents have the right to: access, correct, delete, and obtain a copy of their personal data; opt out of the processing of personal data for targeted advertising, sale of personal data, or profiling. We honor all such requests in compliance with applicable Texas law.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country. By using the Service, you consent to the transfer of your information to the United States for processing and storage.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: